PLEASE READ BEFORE ORDER
About Customs & Import Duties
- For your convenience, please note that import duties and taxes are not included in our prices.
- These charges vary by country and will be collected separately.
- We recommend checking with your local customs office before purchasing to understand any additional costs that may apply.
- The delivery carrier will collect these charges upon delivery - this is standard practice and separate from our shipping fees.
Important: If duties are intentionally left unpaid, the parcel may be held by customs for a month or more.
Should the shipment be returned, the carrier will charge any applicable holding fees and the full round-trip shipping costs.
Availability Notice
- As a trusted global seller, we offer our products through multiple channels to serve you better.
- To ensure fair treatment, we process all orders on a first-come, first-served basis.
- Well promptly notify you if an item becomes unavailable, and were always happy to suggest similar alternatives.
- Our dedicated team will respond to your inquiries as quickly as possible, though there might be slight delays due to time zone differences.
SHIPPING INFORMATION
Premium Shipping Service
- We partner with trusted carriers like DHL and FedEx to ensure safe and swift delivery from South Korea to your doorstep.
Delivery Timeline
- Your item will be carefully packaged and shipped within 2-3 business days.
- United States: Orders typically arrive within 5-9 business days. Delays are very rare and only occur if customs cannot reach the recipient for clearance confirmation. In nearly all cases, your parcel is delivered within the stated timeframe.
- Europe, Australia, and other destinations: Delivery usually takes 6-10 business days after the order is placed. Again, postponements are extremely uncommon—they happen only when the courier cannot contact the recipient for customs clearance, and almost all shipments arrive on schedule.
- While we strive for prompt delivery, occasional delays may occur due to customs procedures or unexpected circumstances. Well keep you informed every step of the way.
PAYMENT POLICY
Payments
- PayPal, Venmo, Google Pay, VISA, Master Card, Discover
About Customs
- Import duties, taxes, and charges are Not included in the item price. These charges are the buyers responsibility.
- Please check with your countrys customs office to determine what these additional costs will be prior to buying.
- These charges are normally collected by the delivering freight (shipping) company or when you pick up the item. Do not confuse them for additional shipping charges.
RETURN POLICY
HASSLE-FREE RETURNS
- Your satisfaction is our priority! If youre not completely happy with your purchase, please contact us within 7 days of receipt.
- Simply message us first to initiate the return process - were here to help!
- To ensure a full refund, please return the item in its original condition.
- While return shipping costs are the buyers responsibility, well guide you through the process to make it as smooth as possible.
- Please note that customs fees and duties are non-refundable per international shipping regulations.
- We encourage open communication - reach out to us via eBay message for personalized assistance with any concerns.
- To ensure your complete satisfaction, we recommend carefully reviewing all item details and photos before purchasing.
- Please note that auction items are final sale and not eligible for returns. If there is a significant issue that was not disclosed in the listing, please contact us for assistance.
About Trenbe
Trenbe is Korea’s premier luxury resale marketplace, bringing the world’s most sought-after designer pieces to discerning buyers everywhere. With over a decade of flawless authenticity, cutting-edge technology, and dedicated service, we’ve earned the trust of millions.
100% Authentic, Every Time
- All products undergo authentication by Korea’s largest authentication center, the Korea Authentic Center, before being shipped. Trenbe covers all authentication costs.
- If you suspect the item is counterfeit, you can return it for free without any authentication fees. Through this authentication center, we have served over 1.7 million shoppers and facilitated the sale of 2.8 million products.
- Our rigorous verification process has ensured zero authenticity issues for over 10 years across Korea, Japan, and the UK.
Proven Track Record & Global Trust
- Surpassed $500M in annual sales, backed by $80M+ in funding from top venture capital firms.
- 10K+ designers on board and 9,500+ new arrivals weekly mean ever-evolving luxury at your fingertips.
Exceptional Customer Experience
- 1 million active customers rely on our secure transactions, worldwide shipping, and responsive support.
- Our commitment to transparency and satisfaction ensures peace of mind from browsing to delivery.
PLEASE READ BEFORE ORDER
About Customs & Import Duties
- For your convenience, please note that import duties and taxes are not included in our prices.
- These charges vary by country and will be collected separately.
- We recommend checking with your local customs office before purchasing to understand any additional costs that may apply.
- The delivery carrier will collect these charges upon delivery - this is standard practice and separate from our shipping fees.
Important: If duties are intentionally left unpaid, the parcel may be held by customs for a month or more.
Should the shipment be returned, the carrier will charge any applicable holding fees and the full round-trip shipping costs.
Availability Notice
- As a trusted global seller, we offer our products through multiple channels to serve you better.
- To ensure fair treatment, we process all orders on a first-come, first-served basis.
- Well promptly notify you if an item becomes unavailable, and were always happy to suggest similar alternatives.
- Our dedicated team will respond to your inquiries as quickly as possible, though there might be slight delays due to time zone differences.
SHIPPING INFORMATION
Premium Shipping Service
- We partner with trusted carriers like DHL and FedEx to ensure safe and swift delivery from South Korea to your doorstep.
Delivery Timeline
- Your item will be carefully packaged and shipped within 2-3 business days.
- United States: Orders typically arrive within 5-9 business days. Delays are very rare and only occur if customs cannot reach the recipient for clearance confirmation. In nearly all cases, your parcel is delivered within the stated timeframe.
- Europe, Australia, and other destinations: Delivery usually takes 6-10 business days after the order is placed. Again, postponements are extremely uncommon—they happen only when the courier cannot contact the recipient for customs clearance, and almost all shipments arrive on schedule.
- While we strive for prompt delivery, occasional delays may occur due to customs procedures or unexpected circumstances. Well keep you informed every step of the way.
PAYMENT POLICY
Payments
- PayPal, Venmo, Google Pay, VISA, Master Card, Discover
About Customs
- Import duties, taxes, and charges are Not included in the item price. These charges are the buyers responsibility.
- Please check with your countrys customs office to determine what these additional costs will be prior to buying.
- These charges are normally collected by the delivering freight (shipping) company or when you pick up the item. Do not confuse them for additional shipping charges.
RETURN POLICY
HASSLE-FREE RETURNS
- Your satisfaction is our priority! If youre not completely happy with your purchase, please contact us within 7 days of receipt.
- Simply message us first to initiate the return process - were here to help!
- To ensure a full refund, please return the item in its original condition.
- While return shipping costs are the buyers responsibility, well guide you through the process to make it as smooth as possible.
- Please note that customs fees and duties are non-refundable per international shipping regulations.
- We encourage open communication - reach out to us via eBay message for personalized assistance with any concerns.
- To ensure your complete satisfaction, we recommend carefully reviewing all item details and photos before purchasing.
- Please note that auction items are final sale and not eligible for returns. If there is a significant issue that was not disclosed in the listing, please contact us for assistance.
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